Loan Care Customer Service

Personal loans are one of the most common financial services provided by banks. Personal loans come to the rescue by assisting individuals in meeting their unexpected cash requirements. They are simple to obtain, require no collateral and have a speedy disbursement of funds. Customers who apply for personal loans are likely to have a slew of questions. On this page, you can find the personal loan helpline numbers for all major Indian banks.

Customer service is an important technique of ensuring that consumers are satisfied with the services provided in banking. Banks have dedicated customer care teams that assist customers who contact them. The customer support team's tasks include communicating with customers via phone, email, fax, and mail to provide answers to their problems and respond to their inquiries. The customer service team may also conduct face-to-face meetings at the bank.

All banks loan care customer care service list


Customer Care Telephone Numbers

Write to the Bank

SBI Bank

1800 11 2211 (toll-free), 1800 425 3800 (toll-free), 080-26599990

Customer Service Department State Bank of India State Bank Bhavan, 16th Floor Madam Cama Road, Mumbai 400 021


1860 120 7777

ICICI Bank Limited ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.


011-61606161(Delhi and NCR)

022-61606161 (Mumbai)

040-61606161 (Hyderabad)

044-61606161 (Chennai)

033-61606161 (Kolkata)

080-61606161 (Bengaluru)

HDFC Bank Ltd. Empire Plaza I, 1st Floor, LBS Marg, Chandan Nagar, Vikhroli West, Mumbai - 400 083

Yes Bank

1800 1200 (toll-free)

+91 9552220020

[email protected]


1860 210 2484

Citibank, N.A., PO Box 4830, Anna Road Post Office, Chennai 600 002, Tamil Nadu, India.

Kotak Mahindra Bank

1860 266 2666


Axis Bank



Axis Bank Limited, ‘Axis House’, C-2, Wadia International Centre, Pandurang Budhkar Marg, Worli, Mumbai - 400 025

Bank of Baroda

1800 258 44 55 (toll-free) 1800 102 44 55 (toll-free)

Bank of Baroda Baroda Bhavan 7th Floor, R.C. Dutt Road, Vadodara-390 007, (Gujarat) India. [email protected]

Standard Chartered Bank

6601 4444 / 3940 4444 (Pune, Mumbai, Bengaluru, Delhi, Hyderabad, Ahmedabad, Chennai, Kolkata)

1800 345 1000 (Cuttack, Mysore, Thiruvananthpuram, Vishakhapatnam, Guwahati)

[email protected]

HSBC Bank Personal Loan

1800 266 3456, 1800 120 4722, 1800 121 2208


IDFC customer care

1860 500 9900

IDFC FIRST Bank Ltd KRM Tower, 7th Floor, No. 1, Harrington Road, Chetpet, Chennai - 600031, Tamil Nadu, India

Tata Capital

1800 267 6060 (toll-free)

[email protected], [email protected]

Karnataka Bank

1800 425 1444


[email protected]

Ujjivan Small Finance Bank Personal Loan

1800 208 2121 (toll-free)

[email protected]

Federal Bank



[email protected]

IndusInd Bank


[email protected]

InCred Personal Loan

+91-1800 102 2192

[email protected]




IIFL Finance Limited, 802, 8th Floor, Hubtown Solaris, N. S. Phadke Marg, Vijay Nagar, Andheri East, Mumbai – 400 069

Bank of India

1800 220 229

1800 103 1906

(022) – 40919191

BANK OF INDIA STAR HOUSE C - 5, "G" Block, Bandra Kurla Complex, Bandra (East), Mumbai 400 051. Ph: 022-66684444

Aditya Birla Capital

1800 270 7000


HDB Financial Services (HDBFS) Personal Loan

+91 44 4298 4541

4th Floor, No.68/2, Murugesa Naicker Office Complex, Loyal Towers, Left Wing, Greams Road, Chennai 600006

Fullerton India

1800 103 6001 (toll-free)

[email protected]



1800-22-1070 (toll-free)


IDBI Bank Ltd. IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005.

Karur Vysya Bank

1860 258 1916

[email protected]

South Indian Bank

1800 425 1809 (toll-free)

1800 102 9408 (toll-free)

[email protected]

Indian Overseas Bank




RBL Bank


[email protected]

Punjab National Bank

1800 180 2222

1800 103 2222



[email protected]

Vijaya Bank

1800 425 5885

1800 425 9992

1800 425 4066 (toll-free)

41/2, Trinity Circle, M.G. Road, BENGALURU – 560001

Bank of Maharashtra


1800-102-2636 (toll-free)

Bank of Maharashtra Central Office, 'Lokmangal', 1501, Shivajinagar Pune-411005

Central Bank of India

1800 22 1911 (toll-free)

Asst. General Manager (Customer Service and Complaints),

Central Bank of India,

Operations Department,

Central Bank Building, 2nd Floor,

M.G. Road, Hutatma Chowk, Fort, Mumbai 400023

City Union Bank

0435-2402322, 2401622

City Union Bank Ltd "Narayana" No.24B, Gandhi Nagar Kumbakonam-612001

Dhanlaxmi Bank Personal Loan

+91 - 0487 6613000

Mr Rajan Sleeba, Deputy General Manager Dhanlaxmi Bank Ltd, Corporate Office, Naickanal, Thrissur Kerala State - 680001

J&K Bank Personal Loan


M A Road Srinagar 190 001 Jammu & Kashmir

Nainital Bank


THE NAINITAL BANK LIMITED HEAD OFFICE Seven Oaks Building Mallital, Nainital Uttarakhand - 263001

How to contact your bank’s customer care

Contact Methods for Personal Loan Providers' Customer Service

  • Personal loans are one of the most common credit products provided by banks and other NBFCs (Non-Banking Financial Corporations). In most cases, a personal loan is an unsecured loan. The loan applicant is not required to offer any collateral or security to obtain the loan. The procedure is simple, quick, and requires little documentation.
  • However, a borrower is bound to have a slew of questions before taking out a loan. Loan providers make it simple for prospective borrowers by providing an easy-to-use customer experience. Customers should, however, consult the FAQ section of the bank's website before calling the customer service team. The FAQ area provides extensive answers to all common personal loan questions, such as qualifying requirements, terms and conditions, interest rates and charges, required papers, the loan application process, and more.

If you are unable to find the answers you need in the FAQ area, you can contact the loan provider's customer service department via the channels listed below.

  • Helpline numbers - Most loan providers give toll-free helpline numbers that allow existing and new borrowers to communicate with the customer service team. The toll-free helpline numbers are available throughout India and can be reached via both landlines and mobile phones.
  • *In order to reduce the risk of fraud, customers must use the correct helpline number. Scroll to the top of the page to get the most up-to-date toll-free personal loan customer service numbers for India's largest loan companies.
  • Email address -Customers can also send an email to the customer service department with their questions, complaints, and feedback. If you are an existing customer, please include your loan account number or customer ID to ensure a timely response to your inquiries.
  • Online Chat/Virtual Assistant - Most banks now provide an online chat or virtual assistant service to assist customers in quickly resolving their concerns.
  • Visit the Bank - Customers can visit their nearest bank and chat with a loan officer to learn more about personal loans.
  • Write to the Bank - Even in today's digital age, clients can write to the bank with their questions, complaints, or suggestions.

Frequently asked questions

Is there a specific time when I can contact a bank's customer service?

Depending on the bank, you can find out when you can contact the lender's customer care. There are banks that provide customer assistance 24 hours a day, while others may only provide this service during certain hours of the day. You may find out the customer service hours by going to the bank's official website.

I applied to a bank for a personal loan. Will the bank send me a reminder to pay my EMIs?

The bank will usually send you a reminder, either through SMS to your registered cellphone number or via email, to remind you of the deadline for paying your EMIs. However, it is strongly advised that you do not rely on the bank's reminders because there may be occasions when the lender is unable to send you one owing to technical issues. It is usually a good idea to make your own reminders or just use the auto-credit function, which will automatically debit the cash from your bank account on the due date.

How do I change my phone number, email address, or address?

  • Contact the bank by phoning the customer service number or sending an email to a customer service executive requesting a change in your cellphone number, email ID, or address. In order to get your required information updated, you must submit the essential documents as proof.
  • You can also go to the bank's nearest branch with all of the necessary paperwork and have your information updated.

How does changing job AFFECT MY EMI?

  • As long as you pay your EMIs on time, your EMI should not be affected. However, if you lose your work or are in the process of starting a new career at a later date, which renders you unemployed for a job temporarily, you must notify your loan manager promptly so that the bank can assist you in managing your loan more effectively.
  • From July 1, 2017, an 18% GST rate will be applied to banking services and products.