ICICI Customer Care Chennai

Contents
  1. Overview
  2. ICICI Bank Credit Card International Helpline Numbers
  3. ICICI Credit Card Grievance Redressal
  4. ICICI Bank Credit Card Customer Care Services for NRIs
  5. Conclusion
  6. Questions and Answers

Overview

ICICI Bank’s 24×7 customer care ensures customers receive assistance on their ICICI Credit Card round the clock. Be it queries related to the credit limit, interest payments on your credit card bill, or reporting an unauthorized transaction on your credit card, you can reach out to ICICI customer care Chennai through call, email, and SMS. Personal Banking customers can contact the ICICI Bank Customer Care team to get speedy redressal of their issues or answers to their queries. They can contact the following number for credit card related queries is 1860 120 7777 ICICI Bank has dedicated numbers for cities in which it is operational.

  • ICICI Credit Card 24*7 ICICI bank customer care Chennai is 044 33667777

  • Use these numbers listed below to contact a customer care executive:

  • Other options are:

  • 1860 120 7777 (all retail banking customers)

  • 1800 103 8181 (wealth banking customers)

  • 1800 103 8181 (private banking customers)

  • 1860 120 6699 (business, corporate, and retail institutional banking customers)

  • 040 71403333 (toll number for retail banking customers)

For previously unresolved queries, not more than 3 months old, dial:-

1800 200 3344 is ICICI toll free number Chennai (this number is operational from Monday to Friday between 9:00 a.m. and 6:00 p.m. Ensure that you have the numeric digits of the Service Request Number handy before you call). Please note that call charges may be applicable based on the existing tariff plans of your service provider.

ICICI Credit Card Enquiries

  • In Case of Card Theft: In case your credit card has been stolen or is lost, please report the loss to an ICICI customer care no Chennai official by calling any of the numbers provided above. If you wish, you can request a replacement credit card during the same call itself. You can also use the mobile application to block the card or visit your nearest branch to block the use of your card. Alternatively, you can block your credit card by logging in to your internet banking account.

  • In Case of Your Card Being Blocked: If your card has been blocked, you will have to request a replacement card by calling the customer care center from your mobile number. Ensure that you place the call between 7:00 a.m. and 9:00 p.m. The first delivery of your replacement card will be attempted within 5 business days of your request being placed.

  • In Case of Card Needing to be Re-Dispatched: If your card has been returned to ICICI because it couldn’t be delivered, you can request a re-dispatch of your card by logging into your internet banking account or by calling customer care on any of the numbers mentioned earlier.

ICICI Bank Credit Card International Helpline Numbers

For those of you who bank with ICICI while overseas, here are the international helpline numbers you can call. Before you do so, here are a couple of things to keep in mind:

  • You will need a debit card for authentication purposes.

  • If you do not have a debit card or PIN, you can request one by navigating to the service request page on the ICICI website.

  • ICICI Bank Email Address

  • Get in touch with ICICI by sending an email to:

  • [email protected]

Alternatively, you can raise a first-level complaint (i.e., this is the first complaint you are raising concerning a particular concern), by following these steps:-

  • Navigate to the ‘Complaints’ section on the ‘Feedback’ page.

  • Select ‘Email’ and fill in the details required.

  • Use the email ID you have registered with the bank to expedite your complaint.

ICICI Credit Card Grievance Redressal

To ensure that all customer queries and complaints are addressed promptly, the bank has a grievance redressal policy in place.

If you have contacted a ICICI customer care number Chennaiexecutive via phone, email, a service request form, or by going to the branch, but are not satisfied with the solution to your problem (or you haven’t received any solution), you can follow these steps:

  • Step 1: Download the complaint form from the website, fill it up, and send it to Mr. Subhendu Tripathy. The address is:

  • Mr. Subhendu Tripathy,
  • ICICI Bank Ltd.,
  • Phone Banking Centre,
  • ICICI Bank Tower,
  • Financial District, Gachibowli,
  • Hyderabad 500032

  • Step 2: You will receive a response within 4 working days of the form being received by the bank.

  • Step 3: You can alternatively send a Service Request form to Mr. Tripathy.

  • Step 4: If you aren’t satisfied with the solution provided by the Grievance Redressal Officer, you can reach out to the Principal Nodal Officer, Mr. Vinayak M More.

ICICI Bank Credit Card Customer Care Services for NRIs

ICICI Bank supports its customers who are overseas, by letting them get in touch with the bank through various mediums. If you are an NRI, you can get in touch with ICICI bank through call, chat, mail, service request, email, or visit their overseas Branches.

  • Through Call

You can have ICICI Bank call you instead of calling them. To avail of this service, click on this link. Fill the form and expect a call from ICICI bank in a few minutes.

  • Service Request

You can also raise a service request. For raising a service request, click on this link. Select the type of service request you want to raise. You will be redirected to fill a form. Fill the same and then click submit. Your service request has been raised now and you will receive a confirmation mail and SMS for the same.

  • Web Chat

You can also chat with ICICI bank’s customer care executives. For this simply login to your account and on the login page select ‘Customer Service’ under ‘Start In’.

  • E-mail

ICICI Bank has a special portal created especially for its NRI customers; Customers can write to them and expect a quick response. The email address is [email protected].

Conclusion

ICICI Bank is one of the largest banks in India. In addition, ICICI Bank is one of the first companies listed on the Indian stock exchanges. The bank was founded in 1994. The bank operates a network of almost a thousand branch offices and ATMs. ICICI Bank operates in eighteen countries including the United States, the United Kingdom, Russia, Canada, China, South Africa, the United Arab Emirates, etc. The bank offers a wide range of banking products and services. ICICI Bank serves corporate and retail customers in the areas of life and other insurance, investment, venture capital, asset management, and so much more. If you decide to call customer care, ensure that you do so from 7:00 a.m.to 9:00 p.m.

Questions and Answers

How to raise an ICICI Bank Credit Card Customer Care Service Request?

ICICI Bank allows its customers to raise specific service requests. For example, you can raise a service request to cancel your credit card, dispatch for an undelivered credit card, etc. To raise a service request, click on the official website link.

  • Now select the type of service you want to request.

  • You will be taken to the service request form; fill it and click submit.

  • You will get a confirmation mail validating that the request has been raised.

  • An official from ICICI Bank will get in touch with you for serious queries like canceling your credit card.

How to raise ICICI Bank Credit Card Customer Grievance Redressal Cell?

ICICI Bank takes its customers very seriously and if for any reason you are not satisfied with any of the services or resolutions you can always escalate it. There are three levels to which you can raise your complaint:

  • Level 1

To escalate your issue, simply visit the official website link. Select the type of complaint that you have with your credit card, and fill the form. Ensure that you mention the same email address as is linked to your credit card.

  • Level 2

If you are not satisfied with the resolution provided at level one you can always escalate the issue and contact  Mr. Subhendu Tripathy, Head – Phone Banking. You can do this through mail or online.

  • Mail

To contact the head of phone banking you will first fill out a complaint form with details of your problem.

How to file a complaint?

  • Step 1: Contact the customer care department through any of the numbers mentioned above.

  • Step 2: If your query is not resolved, reach out to the grievance redressal team.

  • Step 3: If you do not hear from the team within 4 working days, contact the head of phone banking services.

  • Step 4: If your issue remains unresolved, reach out to the principal nodal officer.

Does ICICI bank have a separate customer care number for customer compliments?

ICICI Bank allows you to record a compliment through its official website. You can access this section through the “Get in Touch” menu option. Then access the “Feedback” option and the “Compliments, Complaints” section.